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Enter details
On the container you received, there is a label.
Please fill in your email address, the date of stool collection, and the name and age of your dog.
Address label
Before you continue: place the enclosed return label over the address label on the front of the seal bag.
It is easiest to do this before you fill the bag with the stool sample.
Bag
Inside the container is a bag. Use this bag to collect fresh stool. Place the bag over your hand so that the stool ends up inside the bag. Close the bag tightly, but do not tie a knot in it.
Closing the bag
Put the bag filled with stool back into the container and close the container tightly.
Can’t close the container? Then it is too full.
Return bag
Place the container in the return bag and press the sealing strip of the return bag firmly closed.
Did you order with postage included? Then you can simply drop the return envelope into the mailbox. Did you order without postage? Then you must add postage yourself before sending back the return envelope.
Result
You will receive the result in your mailbox no later than 24 hours after the laboratory has received the stool sample.
The result can also be easily viewed on the account page of our website!
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