General Conditions

General Terms and Conditions

  1. Applicability of the general terms and conditions
    If you place an order on this website, an agreement is concluded between you and Worm&Co. These general terms and conditions apply to that agreement and must be reviewed before placing an order. You can print these terms when entering your personal details. You must accept the general terms and conditions when placing an order.
  2. Liability
    1. Worm&Co cannot fully guarantee the availability or accuracy of the information provided on the website wormenco.nl. Worm&Co accepts no liability for damage to an animal caused by the absence or inaccuracy of information on www.wormenco.nl. Worm&Co is not liable for damage resulting from or related to the transmission of information via this website or by email, including damage resulting from failure or delay in responding to messages.
    2. Worm&Co accepts no liability for damage caused by any defect in a product supplied by Worm&Co or for personal injury.
    3. Worm control advice is based on test results and fully completed questionnaires submitted via your account. Worm&Co accepts no liability for damage resulting from incorrect or incomplete questionnaires that lead to incorrect worm control advice.
    4. Worm&Co accepts no liability for the shipment of manure samples. Responsibility lies with the customer. Loss of samples during shipment, or delays in delivery causing reduced reliability of test results, are entirely at the customer’s risk. The liability of Worm&Co, on any legal basis, in the event of deficiencies in the execution of an assignment, in particular laboratory testing, is limited as follows: (a) for invoice amounts up to €1,000, liability is limited to a maximum of €2,500; (b) for invoice amounts exceeding €1,000, liability is limited to a maximum of twice the invoice amount. If multiple assignments are carried out simultaneously, each assignment shall be regarded as a separate contract.
    5. Worm&Co shall not be liable for loss of profit, loss of turnover, missed savings, business interruption or any other form of consequential or indirect damage.
    6. The client indemnifies Worm&Co against claims from third parties insofar as these exceed the liability limitations mentioned above or relate to the exclusions of liability stated above.
    7. Dutch law applies to every agreement between Worm&Co and the client.
    8. An order will always be delivered within 30 days. If an order has not been delivered within 30 days, you may cancel the order free of charge.
  3. Ordering, delivery and payment
    1. The order of a worm check kit takes place via a fully completed order form submitted online by or on behalf of the buyer and received by Worm&Co. The buyer will receive an order confirmation by email.
    2. The worm check kit will be delivered to the specified address within 4 working days after order confirmation, unless otherwise stated on the website (for example during holidays). We cannot accept responsibility for delays caused by POSTNL, Sandd or other postal services.
    3. The worm check kit will be delivered to the delivery address stated on the order form.
    4. Invoices can be paid via iDEAL or credit card. After payment, the invoice will be sent by email.
    5. Worm&Co does not examine samples that show signs of diarrhoea, blood, or otherwise unhealthy characteristics. In such cases, Worm&Co will inform you immediately and advise you to contact your own veterinarian.
    6. The test result and accompanying advice will be sent by email to the person who ordered the worm check kit(s). This may take several days. If a kit is given or resold to another person, the results will still be sent to the original purchaser. The original purchaser is responsible for forwarding the results to the intended recipient.
    7. If you decide to return your order, the paid amount will be refunded to your bank account within 14 days.
  4. Costs
    1. The prices listed on the website (www.wormenco.nl) are in euros and include VAT. The prices include shipment of the worm check kit, laboratory analysis, preparation of advice, and communication of the results. Postal costs for sending the manure sample from the customer to Worm&Co are at the customer’s expense.
    2. A worm check kit includes both the shipping materials and the laboratory analysis. Regardless of whether the manure sample is sent within the 14-day payment term, the customer is obliged to pay the full amount within this payment period.
  5. Returns
    1. The buyer is obliged to check upon delivery whether the product complies with the agreement. If this is not the case, Worm&Co must be informed in writing within 14 days. After this period, the buyer is deemed to have accepted the goods.
    2. If it is demonstrated that the products do not comply with the agreement, Worm&Co may choose to replace the products upon return or refund the invoice amount.
    3. If the buyer wishes to return a product for any reason, this must be done within 10 working days after delivery. Returns are only accepted if the product is undamaged. Return shipping costs are borne by the buyer.
    4. The shipping materials included in the worm check kit and supplied by Worm&Co are approved by PostNL. If the buyer uses other shipping materials to send manure samples, Worm&Co cannot be held liable for any claims from third parties arising from the use of non-approved materials.
  6. Complaints
    Complaints must be submitted in writing and properly substantiated within 5 working days after the final day of the scheduled execution of the assignment. The client is not entitled to suspend their obligations due to a complaint.
  7. Privacy statement
    When placing an order on this website, personal data such as your name and address are required. When completing the questionnaire as part of the worm check kit, personal data are also requested. Worm&Co may share results with a third-party expert in order to provide optimal advice. Your data may also be shared with your veterinarian when you order a treatment via Worm&Co. The expert (veterinarian) is legally obliged to store your data and results when issuing treatment.
  8. If you wish to order a treatment via Worm&Co, you are required to add your veterinarian and the horse’s chip number to your account. If your veterinarian has only recently joined our network, treatment issuance will take place in consultation with our own veterinarian, who will then visit you once per year.
  9. You have the option to have a copy of the test results sent to your veterinarian. By accepting the general terms and conditions, you agree to the sharing of your personal and horse-related data.
  10. By registering an account, you agree to the above terms and conditions.
  11. You acknowledge that you are always responsible for the health of your horse and that in case of serious health issues you must always contact your veterinarian.

Annual Contract Terms and Conditions

  1. Definitions

    1. Contractor: Worm&Co, established in the Netherlands.

    2. Client: the natural or legal person entering into an annual contract for the purchase of test kits.

    3. Agreement: the annual contract for the purchase of test kits.

    4. Test kit: a test kit supplied by Worm&Co for veterinary diagnostic purposes.

  2. Applicability

    1. These terms apply to all annual contracts for the purchase of test kits.

    2. Deviations are only valid if agreed in writing.

    3. The client’s general terms and conditions are expressly rejected.

  3. Term and renewal

    1. The annual contract is concluded for a period of twelve (12) months.

    2. After expiry, the contract is automatically renewed for successive periods of twelve (12) months, unless terminated in writing at least one month before the end date.

    3. Early termination is not possible unless otherwise agreed in writing.

  4. Purchase obligation

    1. The client commits to purchasing the agreed minimum number of test kits per contract year.

    2. Unused quantities do not entitle the client to any refund or compensation.

    3. Worm&Co reserves the right to spread delivery.

  5. Prices and payment

    1. Prices are laid down in the agreement and are exclusive of VAT.

    2. Invoicing takes place in advance, monthly or quarterly, unless otherwise agreed.

    3. Payment must be made within 14 days of the invoice date.

    4. In the event of late payment, the client shall be in default by operation of law.

    5. Worm&Co is entitled to charge statutory interest and collection costs.

  6. Delivery

    1. Delivery takes place by post or courier.

    2. Stated delivery times are indicative only.

    3. Worm&Co is not liable for delays caused by carriers.

    4. Risk passes to the client at the time of dispatch.

  7. Use and responsibility

    1. Test kits are intended solely for their designated use.

    2. The client is responsible for proper use, storage and shipment.

    3. Worm&Co is not liable for incorrect results caused by improper use or incomplete samples.

  8. Liability

    1. Worm&Co’s liability is limited to the invoice amount of the relevant delivery.

    2. Worm&Co is not liable for indirect damage, consequential loss or business loss.

    3. Advice and results are for informational purposes only and do not replace veterinary judgment.

  9. Force majeure

    1. In the event of force majeure, Worm&Co is entitled to suspend its obligations.

    2. Force majeure includes, but is not limited to, strikes, malfunctions, pandemics, government measures and transport disruptions.

  10. Termination

    1. Worm&Co may terminate the agreement with immediate effect in the event of non-payment or misuse.

    2. Any outstanding amounts remain payable.

  11. Privacy and data

    1. Personal data are processed in accordance with the GDPR.

    2. Data are used exclusively for the execution of the agreement.

  12. Applicable law and disputes

    1. All agreements are governed by Dutch law.

    2. Disputes shall be submitted to the competent court in the Netherlands.

  13. Final provision

    1. If any provision proves to be invalid, the remaining provisions shall remain fully in force.

Terms and Conditions for Stable or Veterinary Package

  1. Definitions

    1. Contractor: Worm&Co, established in the Netherlands.

    2. Client: the natural or legal person who enters into a contract for the purchase of test kits.

    3. Agreement: the annual contract for the purchase of test kits.

    4. Test kit: a test kit supplied by Worm&Co for veterinary diagnostics.

    5. Kits are invoiced afterwards, only for those that have been submitted.

  2. Applicability

    1. These terms apply to all annual contracts for the purchase of test kits.

    2. Deviations are only valid if agreed in writing or by email.

    3. General terms and conditions of the client are expressly rejected.

  3. Duration and renewal

    1. The annual contract is entered into for a period of twelve (12) months.

    2. After expiry, the contract is automatically renewed for successive periods of twelve (12) months, unless terminated in writing or by email at least one month before the end date.

    3. Interim termination is not possible unless otherwise agreed in writing.

    4. If the client wishes to stop using the test kits, any remaining kits must be returned within 14 days. Return shipping costs are borne by the client.

    5. If the test kits are not received within 14 days, they will be invoiced at the agreed rate.

    6. At the end of each year, the number of submitted tests and the remaining stock will be reviewed. If discrepancies are found, the missing test kits will be invoiced.

    7. If a new stable or veterinary package is purchased, the number of submitted tests will be reviewed. If the stock does not match the number of kits that should still be available, these will be invoiced accordingly. A new package can then be purchased.

  4. Purchase obligation

    1. The client commits to purchasing the agreed minimum of 4 test kits per animal per contract year.

    2. Unused quantities do not entitle the client to a refund or compensation.

    3. If test kits are not used within the year, an invoice will be issued at the end of the year for the unused kits.

    4. Worm&Co reserves the right to spread delivery.

  5. Prices and payment

    1. Prices are stipulated in the agreement and include VAT.

    2. Invoicing takes place afterwards, once samples have been submitted. When results are entered, the client receives an email with a payment link. Once payment has been completed, the results will be sent.

    3. Payment must be made before the results are sent to the client.

    4. In the event of late payment, the client is legally in default.

    5. Worm&Co is entitled to charge statutory interest and collection costs.

  6. Delivery

    1. Delivery takes place by post or courier.

    2. Stated delivery times are indicative.

    3. Worm&Co is not liable for delays caused by carriers.

    4. Risk transfers to the client at the time of dispatch.

  7. Use and responsibility

    1. Test kits are intended solely for their designated use.

    2. The client is responsible for correct use, storage, and shipment.

    3. Worm&Co is not liable for incorrect results caused by improper use or incomplete samples.

  8. Liability

    1. Worm&Co’s liability is limited to the invoice amount of the relevant delivery.

    2. Worm&Co is not liable for indirect damage, consequential damage, or business loss.

    3. Advice and test results are for informational purposes only and do not replace veterinary judgment.

  9. Force majeure

    1. In the event of force majeure, Worm&Co has the right to suspend its obligations.

    2. Force majeure includes, but is not limited to, strikes, malfunctions, pandemics, government measures, and transport disruptions.

  10. Termination

    1. Worm&Co may terminate the agreement with immediate effect in case of non-payment or misuse.

    2. Any outstanding amounts remain payable.

  11. Privacy and data

    1. Personal data are processed in accordance with the GDPR.

    2. Data are used exclusively for the execution of the agreement.

  12. Applicable law and disputes

    1. All agreements are governed by Dutch law.

    2. Disputes shall be submitted to the competent court in the Netherlands.

  13. Final provision

    1. If any provision proves to be invalid, the remaining provisions shall remain fully in force.

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